The tourism industry has a lot to benefit from the summer months. Tourists all over the world will be gathering at places where the weather is comparatively pleasant. That means business and revenue for the phone answering service providers. Call center units all over the world are gearing up to face a grueling schedule in summer. There will be a surge in the call volume and the inbound call center agents will be flooded with calls and queries.
Not only that, but unlike employees, Call answering services do not take holidays or time off sick. Nor do they need to be covered when they absent from work.
Right up front, you can tell your phone answering service when to get you involved – and when not to. Not all after-hours issues are emergencies. In many cases, a good service can provide a few simple solutions that will hold patients over until they can see you in the morning. There’s no reason for you to be awakened over every stuffy nose or high fever. Good medical services are trained to handle routine problems.
Using an inbound Call answering service, you will trained telephone operators working on your business. They simply need to be briefed on how you want your calls to be answered.
If you’re too busy to remember important dates, anniversaries and meetings, your VA, with a tailored reminder service, can assist. From ordering flowers for your mother, to sending a thank you note to a client and even arranging gift baskets for investor, they aim to please.
Listen to what the customer really wants. Try to remember the caller’s name – it really demonstrates that you have listened – use it throughout the conversation. Many callers will express their intent at the beginning of the call, it is important that you listen and understand what has been said.
You can increase your flexibility. You can have calls transferred to wherever you may be. This can also be the case with your staff, freeing them up to do other things instead of waiting for important calls. Remember also that you are only billed for the time the virtual receptionist works on your behalf, and not for the time in between.